At SashaTechPro, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read the following policy for details.

1. Eligibility for Returns

  • You can request a return within  7-14 days  from the date of delivery.
  • Items must be unused, undamaged, and in their original packaging with all included accessories.
  • Returns will not be accepted for certain items, such as hygiene products, software, or customized items.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at [email protected] with your order details and reason for return.
  2. We will provide you with return instructions and the return shipping address.
  3. Pack the item securely and ship it using a trackable shipping method.
  4. Once we receive and inspect the item, we will process your refund or exchange.

3. Refund Process

  • Refunds will be issued to your original payment method within 5-10 business days after we receive and verify the returned item.
  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
  • If you haven’t received your refund within the expected timeframe, please check with your bank before contacting us.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same item, contact us at [email protected].
  • Exchange availability depends on stock availability.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards and downloadable software.
  • Opened hygiene-related products (e.g., earbuds, personal care gadgets).
  • Items damaged due to misuse or improper handling.

6. Cash on Delivery (COD) Returns & Refunds

  • For Cash on Delivery (COD) orders, refunds will be processed via store credit or bank transfer, as cash refunds are not available.
  • Shipping fees for COD orders are non-refundable.

7. Late or Missing Refunds

If your refund has not been received after the processing period:

  1. Check your bank account or payment method for any pending transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still need assistance, reach out to us at [email protected].

8. Contact Us

For any return or refund inquiries, please contact us at:

📧 Email: [email protected]

By making a purchase at SashaTechPro, you agree to this Returns & Refunds Policy.